DHURBA BAHADUR BUDHATHOKI

Administration Professional

Madinath Khalifa North, Doha, QA.

About

Detail-oriented and versatile administration professional with over 3 years of experience optimizing office operations and enhancing productivity across multi-brand retail environments. Proven ability to streamline workflows, manage cross-departmental coordination, and oversee vendor relations to achieve significant operational efficiencies and improve team support.

Work

AMERICAN EAGLE OUTFITTERS

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SYSTEM ADMIN

Doha, Qatar, Qatar

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Summary

Managed administrative operations and provided critical support for human resources functions, optimizing office workflows and ensuring compliance in a dynamic multi-brand retail environment.

Highlights

Optimized office operations by efficiently managing multiple tasks simultaneously, ensuring seamless workflow and accurate record-keeping for daily administrative functions.

Enhanced inter-departmental communication and vendor relations through strong written and verbal skills, facilitating effective collaboration and timely issue resolution.

Maintained high levels of data accuracy in critical documents, financial records, and reports, significantly reducing errors and supporting operational integrity.

Resolved productivity bottlenecks by proactively identifying and implementing solutions, contributing to more efficient administrative processes.

Leveraged advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) to create and manage essential documents, presentations, and data analysis, improving reporting capabilities.

Provided comprehensive HR support, including efficient onboarding of new employees and meticulous attendance tracking, ensuring compliance and smooth integration.

American Eagle Outfitters

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Sales Associate

Doha, Qatar, Qatar

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Summary

Drove sales performance and enhanced customer satisfaction by creating engaging shopping experiences and expertly managing merchandise and store operations for a multi-brand specialty retailer.

Highlights

Consistently achieved and exceeded sales goals by executing a strategic selling approach, contributing to overall store revenue and brand growth.

Enhanced customer engagement by creating personalized shopping experiences, leveraging product knowledge and current promotions to outfit customers with key looks.

Resolved customer concerns proactively and efficiently, maintaining high levels of customer satisfaction and adhering to company policies.

Processed cash desk transactions with 100% accuracy and integrity, upholding asset protection policies and minimizing financial discrepancies.

Maintained meticulous brand standards through daily store recovery and efficient merchandise handling, including delivery processing, floor set directives, and replenishment, ensuring an optimal shopping environment.

Collaborated effectively with fellow associates, sharing product knowledge and assisting with task completion to foster a supportive and high-performing team environment.

The Cheesecake Factory

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BUSSER

Doha, Qatar, Qatar

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Summary

Delivered exceptional guest experiences in a high-volume, experiential dining environment by ensuring a welcoming atmosphere and proactive service.

Highlights

Created a positive first impression for all arriving guests by providing warm greetings and efficient seating, enhancing overall dining experience.

Addressed guest inquiries regarding menu items and services, effectively guiding choices and optimizing waiting times.

Maintained a consistently welcoming and hospitable environment, contributing to high levels of guest satisfaction and repeat business.

Proactively engaged with guests to anticipate and fulfill their needs promptly, ensuring a seamless and enjoyable dining experience.

Languages

ENGLISH

NEPALI

HINDI

Skills

Administrative Support

Office Management, Workflow Optimization, Cross-departmental Coordination, Vendor Management, Document Management, Record Keeping, Data Entry, HR Support, Attendance Tracking.

Technical Proficiency

Microsoft Office Suite, MS Word, MS Excel, MS PowerPoint, Computer Skills, Office Software.

Communication & Interpersonal Skills

Communication Skills, Written Communication, Verbal Communication, Customer Service, Guest Relations, Team Collaboration, Stakeholder Engagement.

Problem Solving & Organization

Problem-Solving Skills, Attention to Detail, Time Management, Task Prioritization, Issue Resolution, Organizational Skills, Flexibility.

Retail Operations & Sales

Sales Strategy, Customer Engagement, Brand Promotion, Cash Handling, Inventory Management, Merchandising, Store Operations, Asset Protection, Conflict Resolution.